FAQ — One Euro Journey

A: The One Euro Journey is a public social experiment and transparency-first media project built around one question: Can one person unite 1,000,000 strangers to contribute €1 each? Every step—progress, costs, and milestone impact transfers—is documented publicly.

A: The project is operated by OEJ OÜ, an Estonian private limited company based in Tallinn, Estonia.

A: No. OEJ OÜ is a for-profit company. Your payment is not a tax-deductible charitable donation.

A: Your €1 is a purchase of a digital product called a Producer Credit. You receive a unique Producer number (e.g., “Producer #4,502”) and access to transparency-related content (where available). It is not an investment and it does not grant ownership or equity in OEJ OÜ.

A: No paid voting rights. Purchasing a Producer Credit does not grant voting rights as a paid entitlement.

If/when we run community input (nominations or polls), it is typically open to the public and used as a community signal. Results are advisory only.

Important:

• Poll results do not guarantee funding — nominees must pass eligibility verification.
• OEJ OÜ may exclude invalid, unsafe, or unverifiable nominees and will explain briefly where appropriate.
• We may use anti-abuse controls (Turnstile/CAPTCHA, rate limiting, and removal of suspicious votes).

A: Because €1 is accessible to almost everyone. The point is proving the power of scale + trust, not relying on big donors.

A: Yes. If the checkout offers higher amounts (e.g., €2, €5, €10), you can choose them.

Unless the checkout explicitly states otherwise, one payment corresponds to one Producer record. Paying more is extra support for the project — it does not grant ownership, equity, or extra influence in polls.

A: The project pledge is:

• 25% of gross revenue is allocated for animal welfare organizations (released at milestones).
• 75% supports operations (payment fees, hosting, tools, content production, marketing, legal/accounting, taxes/compliance, and project sustainability).

A: Impact transfers are made when predefined revenue milestones are reached. The milestone schedule is published on the Website and may evolve over time. When a milestone is reached, OEJ OÜ transfers the milestone impact allocation to eligible animal welfare organizations and publishes proof where appropriate.

A: Funds are held in OEJ OÜ’s dedicated business accounts (including business bank account and payment processor accounts) and are separated from personal funds.

A: The impact allocation accumulates until the next milestone is reached and released.

A: If operations cease, OEJ OÜ’s stated intent is to honor the 25% impact allocation to the extent practical and lawful, as described in the Terms.

A: OEJ is committed to transparency about project costs, including compensation and team payments where applicable. Any material changes to compensation approach will be disclosed publicly before taking effect.

A: Small payments often include fixed processing fees, which can look large as a percentage of €1. This is why the dashboard shows fees openly.

A: Use direct bank transfer (manual verification may take 24–48 hours to appear on the tracker):

• Beneficiary: OEJ OÜ
• IBAN: EE51 7700 7710 1247 0342
• Bank: LHV (Estonia)

A: The transparency standard includes:

• Aggregate totals (revenue, costs, impact allocation)
• Expense categories + explanations
• Proof of milestone impact transfers (receipts/confirmations where appropriate)
• Clear notes about timing delays (e.g., bank transfers, processor settlement)

A: You can see progress on the Website (dashboards/counters where available) and the public ledger on the Transparency pages.

Timing: the public ledger is a manual record updated at least once per week (and after major milestones). Small timing gaps can happen due to settlement and verification.

A: Your payment confirmation email is usually immediate for card/Apple Pay/Google Pay. Dashboard counters (where available) may update quickly, but the public ledger is updated manually at least once per week.

Bank transfers: typically appear after manual verification (often 24–48 hours), then show in the next ledger update cycle.

A: Impact transfers are released at milestones to eligible animal welfare organizations. The core promise is: milestone reached → transfer executed → proof published (where appropriate).

A: When community input is active (typically from Milestone 2), we may run:

• Public nominations (anyone can suggest eligible organizations)
• A public poll as a community signal (advisory)

Final selection is always subject to eligibility verification and legal ability to transfer funds, and OEJ OÜ retains a safety/eligibility veto.

A: If/when polls are active, the default setup is designed to be low-friction and transparent:

• We publish a shortlist of verified eligible organizations
• The poll runs for a defined window (e.g., 5–7 days)
• Voting is typically open to everyone and results are advisory
• We use anti-abuse tools (Turnstile/CAPTCHA, rate limits, and suspicious-vote filtering)
• We publish the results plus a brief decision note (especially if an ineligible entry is removed)

A: Eligibility is designed to keep impact safe and verifiable. Typically eligible organizations are:

• Registered non-profit/NGO/charity
• Animal welfare/rescue/shelter/sanctuary focused
• Verifiable online presence and official bank account (IBAN)
• Able to legally receive funds from Estonia/EU channels

A: Yes — if an organization is ineligible, unverifiable, engages in unethical conduct, or cannot legally receive funds. In that case, OEJ OÜ will choose another eligible organization and publish the reasoning where appropriate.

A: Yes. Payments are processed via third-party providers (e.g., Stripe). OEJ OÜ does not store full card details.

A: Card payments via Stripe (and Apple Pay/Google Pay where available) plus direct bank transfer.

A: VAT depends on your location and applicable digital-services tax rules. If VAT applies, it will be handled legally and shown transparently at checkout. We don’t promise “no VAT forever” — we promise correct handling + clear disclosure.

A: Yes. After a successful payment, you receive a receipt by email.

A: Yes. If the Website displays Producer listings, you can choose an anonymous display option where available.

A: Purchases are generally non-refundable because the Producer Credit is a digital product delivered immediately. Exceptional refunds may be considered for duplicate charges, fraud, or clear processing errors if requested promptly.

A: Contact support with the date, amount, and payment method so the case can be reviewed.

A: Depending on your interaction, we may collect:

• Name/display name and email (for receipts and updates)
• Transaction metadata (amount, date, payment provider, transaction ID)
• Basic technical data (for security and analytics)
• Producer number and public display preference (named or anonymous)
• For polls (if active): limited anti-abuse technical signals (e.g., Turnstile/CAPTCHA + rate limiting)

A: No. Data is used only to operate the project and is shared only with necessary service providers (payments, email, hosting) or authorities if legally required.

A: Yes—contact support. Note that some records may still be retained internally for legal and accounting obligations.

A: Transaction records are retained to meet legal and accounting obligations (commonly up to 7 years). Newsletter emails are kept until you unsubscribe. Poll anti-abuse logs (if any) are retained only for a limited time needed to review abuse.

A: The project runs under an Estonian company (OEJ OÜ) and follows a public transparency model: progress tracking, categorized costs, and proof of milestone impact transfers where appropriate.

A: No. The goal is ambitious, and results are not guaranteed. The commitment is to run the journey publicly and transparently.

A: People use “donation” casually in everyday language. Legally and operationally on this Website, the €1 is a purchase of a digital Producer Credit from OEJ OÜ and is not a tax-deductible charity donation.

A: Trust is the project’s currency. Material changes (allocation model, milestone rules, compensation approach, etc.) should be disclosed publicly and archived before taking effect.

A: The best help is to participate and share. If you’re a creator, business, or media outlet, you can also contact us for partnerships or transparent matching campaigns.

A: Email: info@oneeurojourney.com