FAQ — One Euro Journey

A: The One Euro Journey is a public social experiment and transparency-first media project built around one question: Can one person unite 1,000,000 strangers to contribute €1 each? Every step—progress, costs, and milestone impact transfers—is documented publicly.

A: The project is operated by OEJ OÜ, an Estonian private limited company based in Tallinn, Estonia.

A: No. OEJ OÜ is a for-profit company. Your payment is not a tax-deductible charitable donation.

A: Your €1 is a purchase of a digital product called a Producer Credit. You receive a unique Producer number (e.g., “Producer #4,502”) and access to transparency-related content (where available). It is not an investment and it does not grant ownership or equity in OEJ OÜ.

A: Yes — when voting is active. Producer Credits make you eligible to participate in milestone-linked shelter nomination and voting rounds (starting from Milestone 2).

Important:

• Voting does not guarantee funding — winners must pass eligibility verification.
• OEJ OÜ may exclude a nominee if it cannot be verified or cannot legally receive funds, and will publish the reason where appropriate.
• To keep governance fair, we may apply “one person, one vote” mechanics per poll (for example: one vote per verified email per poll).

A: Because €1 is accessible to almost everyone. The point is proving the power of scale + trust, not relying on big donors.

A: Yes. If the checkout offers higher amounts (e.g., €2, €5, €10), those are treated as purchasing multiple Producer Credits (one Producer Credit per €1), unless the checkout explicitly states otherwise.

Note: Buying multiple credits is support — it may not increase voting power if we apply “one person, one vote” mechanics in polls.

A: The project pledge is:

• 25% of gross revenue is allocated for animal welfare organizations (released at milestones).
• 75% supports operations (payment fees, hosting, tools, content production, marketing, legal/accounting, taxes/compliance, and project sustainability).

A: Impact transfers are made when predefined revenue milestones are reached. The milestone schedule is published on the Website and may evolve over time. When a milestone is reached, OEJ OÜ transfers the milestone impact allocation to eligible animal welfare organizations and publishes proof where appropriate.

A: Funds are held in OEJ OÜ’s dedicated business accounts (including business bank account and payment processor accounts) and are separated from personal funds.

A: The impact allocation accumulates until the next milestone is reached and released.

A: If operations cease, OEJ OÜ’s stated intent is to honor the 25% impact allocation to the extent practical and lawful, as described in the Terms.

A: OEJ is committed to transparency about project costs, including compensation and team payments where applicable. Material changes to how the project is funded and operated will be disclosed publicly as part of the transparency commitment.

A: Small payments often include fixed processing fees, which can look large as a percentage of €1. This is why the dashboard shows fees openly.

A: Use direct bank transfer (manual verification may take 24–48 hours to appear on the tracker):

• Beneficiary: OEJ OÜ
• IBAN: EE51 7700 7710 1247 0342
• Bank: LHV (Estonia)

A: The transparency standard includes:

• Aggregate totals (revenue, costs, impact allocation)
• Expense categories + explanations
• Proof of milestone impact transfers (receipts/confirmations where appropriate)
• Clear notes about timing delays (e.g., bank transfers, processor settlement)

A: You can see progress on the Website (dashboards/counters where available) and the public ledger on the Transparency pages.

Timing: the public ledger is a manual record updated at least once per week (and after major milestones). Small timing gaps can happen due to settlement and verification.

A: Your payment confirmation email is usually immediate for card/Apple Pay/Google Pay. Dashboard counters (where available) may update quickly, but the public ledger is updated manually at least once per week.

Bank transfers: typically appear after manual verification (often 24–48 hours), then show in the next ledger update cycle.

A: Impact transfers are released at milestones to eligible animal welfare organizations. The core promise is: milestone reached → transfer executed → proof published (where appropriate).

A: Yes — starting from Milestone 2, Producers can nominate shelters and vote within the rules published on the Website. Final selection remains subject to eligibility verification and legal ability to transfer funds.

A: Eligibility is designed to keep impact safe and verifiable. Typically eligible organizations are:

• Registered non-profit/NGO/charity
• Animal welfare/rescue/shelter/sanctuary focused
• Verifiable online presence and official bank account (IBAN)
• Able to legally receive funds from Estonia/EU channels

A: Yes — if an organization is ineligible, unverifiable, engages in unethical conduct, or cannot legally receive funds. In that case, OEJ OÜ will choose another eligible organization and publish the reasoning where appropriate.

A: Yes. Payments are processed via third-party providers (e.g., Stripe). OEJ OÜ does not store full card details.

A: Card payments via Stripe (and Apple Pay/Google Pay where available) plus direct bank transfer.

A: VAT depends on your location and applicable digital-services tax rules. If VAT applies, it will be handled legally and shown transparently at checkout. We don’t promise “no VAT forever” — we promise correct handling + clear disclosure.

A: Yes. After a successful payment, you receive a receipt by email.

A: Yes. If the Website displays Producer listings, you can choose an anonymous display option where available.

A: Purchases are generally non-refundable because the Producer Credit is a digital product delivered immediately. Exceptional refunds may be considered for duplicate charges, fraud, or clear processing errors if requested promptly.

A: Contact support with the date, amount, and payment method so the case can be reviewed.

A: Depending on your interaction, we may collect:

• Name/display name and email (for receipts and updates)
• Transaction metadata (amount, date, payment provider, transaction ID)
• Basic technical data (for security and analytics)
• Producer number and public display preference (named or anonymous)

A: No. Data is used only to operate the project and is shared only with necessary service providers (payments, email, hosting) or authorities if legally required.

A: Yes—contact support. Note that some records may still be retained internally for legal and accounting obligations.

A: Transaction records are retained to meet legal and accounting obligations (commonly up to 7 years). Newsletter emails are kept until you unsubscribe.

A: The project runs under an Estonian company (OEJ OÜ) and follows a public transparency model: progress tracking, categorized costs, and proof of milestone impact transfers where appropriate.

A: No. The goal is ambitious, and results are not guaranteed. The commitment is to run the journey publicly and transparently.

A: People use “donation” casually in everyday language. Legally and operationally on this Website, the €1 is a purchase of a digital Producer Credit from OEJ OÜ and is not a tax-deductible charity donation.

A: Trust is the project’s currency. Material changes (allocation model, milestone rules, compensation, etc.) should be disclosed publicly and archived before taking effect.

A: The best help is to participate and share. If you’re a creator, business, or media outlet, you can also contact us for partnerships or transparent matching campaigns.

A: Email: info@oneeurojourney.com